Occupational Certificate:
Office Administrator
SAQA ID: 102161 | Credits: 445 | NQF Level: 5 | Duration: 36 Months
Purpose of the Programme
This occupational qualification offers learners the opportunity to develop a comprehensive set of administrative skills essential for coordinating office activities, managing information, and streamlining operational processes. Graduates will be well-equipped to support management with effective office and information administration, demonstrating advanced communication and administrative abilities. With competencies adaptable to Human Resources, Marketing, Public Relations, and Finance departments, learners will be prepared to perform tasks proficiently and professionally within an increasingly digitized business environment, aligning with both national and international standards. Additionally, they will gain insights into cultural diversity, multicultural communication, and professional etiquette, contributing to a positive organizational image. This qualification is designed to provide learners with versatile knowledge and skills, making them valuable assets in small businesses or large corporations, across both public and private sectors, while enhancing their personal and career management capabilities. Ultimately, the programme prepares learners to be well-rounded, multi-skilled office administrators, equipped for further specialized study and career advancement in various fields.
​
Entry Requirements ; Grade 12 or Relavant NQF Level 4
This qualification is made up of the following compulsory Knowledge and Practical Skill Modules:
Knowledge Modules:
-
334102002-KM-01, Effective office administration and management, Level 5, 10 Credits.
-
334102002-KM-02, Business communication and customer services, Level 5, 8 Credits.
-
334102002-KM-03, Office protocol, deportment and etiquette, Level 5, 8 Credits.
-
334102002-KM-04, Apply End User Computing, Level 3, 6 Credits.
-
334102002-KM-05, Social media and digital literacy, Level 4, 5 Credits.
-
334102002-KM-06, Introductory project management, Level 4, 2 Credits.
-
334102002-KM-07, Computerised Project Management, Level 5, 15 Credits.
-
334102002-KM-08, Basic business calculations, Level 4, 5 Credits.
-
334102002-KM-09, Resource and procurement management, Level 5, 15 Credits.
-
334102002-KM-10, Tender and procurement processes, and procedures, Level 5, 5 Credits.
-
334102002-KM-11, Document management and record keeping, Level 5, 15 Credits.
-
334102002-KM-12, Staffing, and people support, Level 5, 15 Credits.
-
334102002-KM-13, Principles of the National Qualifications Framework (NQF) in relation to Skills development and Workplace Skills Plan (WSP) administration, Level 5, 12 Credits.
-
334102002-KM-14, Public relations, marketing and advocacy, Level 5, 6 Credits.
-
334102002-KM-15, Ready for work standards, Level 4, 5 Credits.
Total number of credits for Knowledge Modules: 132.
Practical Skill Modules: -
334102002-PM-01, Communication and effective customer relationships, Level 5, 10 Credits.
-
334102002-PM-02, Manage, coordinate and assist in the administration and clerical support of resources to facilitate the smooth and effective operational activities within the organisation, Level 5, 15 Credits.
-
334102002-PM-03, Assist in the administration and preparation of the process of tendering of contracts, Level 5, 15 Credits.
-
334102002-PM-04, Manage meetings, Level 5, 15 Credits.
-
334102002-PM-05, Payroll processing and pay administration, Level 5, 15 Credits.
-
334102002-PM-06, Support the recruitment, selection, and induction of staff, Level 5, 15 Credits.
-
334102002-PM-07, Classify, identify, register, track and dispose of records and information, Level 5, 15 Credits.
-
334102002-PM-08, Assist in the administration and preparation of the Workplace Skills Plan (WSP), Level 5, 15 Credits.
-
334102002-PM-09, Provide administrative support to Marketing/Public Relations division, Level 5, 20 Credits.
-
334102002-PM-10, Prepare, install and dismantle exhibition elements, Level 5, 10 Credits.
-
334102002-PM-11, Manage a small project, Level 5, Credits 10.
Total number of credits for Practical Skill Modules: 155.
This qualification also requires the following Work Experience Modules: -
334102002-WM-01, Perform administrative and meeting support functions to support management, Level 5, 12 Credits.
-
334102002-WM-02, Handle customer and client's queries and liaison in an office, Level 5, 8 Credits.
-
334102002-WM-03, Marketing/Public Relations and administrative support, Level 5, 25 Credits.
-
334102002-WM-04, Assist in planning and coordinating at least two special events/conferences, Level 5, 20 Credits.
-
334102002-WM-05, Procure and allocate resources, Level 5, 15 Credits.
-
334102002-WM-06, Solicit tender offers in terms of a set of procedures, Level 5, 10 Credits.
-
334102002-WM-07, Manage a paperless office, Level 5, 20 Credits.
-
334102002-WM-08, Supervision, and training of administration staff, Level 5, 15 Credits.
-
334102002-WM-09, Assist in developing a Workplace Skills Plan according to employee training needs, Level 5, 8 Credits.
-
334102002-WM-10, Apply ready for work standards to everyday work activities, Level 5, 25 Credits.
Total number of credits for Work Experience Modules: 158.
Professional Bodies and Accreditaion
This program is accredited by the Quality Council for Trades and Occupations, and Funda Institute is a member of The CPD Certification Service, an internationally recognized CPD point accreditation provider based in the United Kingdom.
_edited.png)
